1. Introduction and Acceptance of Terms
Welcome to True Temper Wheelbarrow® Parts, Dual Wheel Wheelbarrow (hereinafter referred to as “we,” “us,” “our,” or the “Company”). These Terms & Conditions (collectively, the “Terms”) constitute a legally binding agreement between you (the “User,” “you,” or “your”) and truetemperwheelbarrow.com (the “Website” or “Site”).
By accessing, browsing, or using our Website in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms, including our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, you must immediately discontinue use of our Website and refrain from accessing any content, products, or services offered through truetemperwheelbarrow.com.
These Terms apply to all visitors, users, customers, and others who access or use the Website, whether you are merely browsing our product catalog, researching True Temper Wheelbarrow® replacement parts, or completing a purchase transaction for our premium dual wheel wheelbarrow systems and components.
2. Modifications to Terms & Conditions
The Company reserves the absolute right to modify, amend, update, or replace any portion of these Terms at any time, at our sole discretion, without prior notice to users. It is your responsibility to review these Terms periodically for changes. Your continued use of the Website following the posting of any changes constitutes acceptance of those modifications.
We may provide notice of material changes through prominent placement on our Website, email notifications to registered users, or other reasonable means of communication. However, the absence of such notification does not invalidate any modifications made to these Terms.
The “Effective Date” at the top of this document indicates when these Terms were last revised. We recommend bookmarking this page and reviewing it regularly to stay informed about our current policies and your obligations as a user of truetemperwheelbarrow.com.
3. Product Information and Descriptions
Our Website provides detailed information about True Temper Wheelbarrow® parts, accessories, and dual wheel wheelbarrow systems. We strive to ensure that all product descriptions, specifications, pricing information, availability details, and visual representations are accurate, current, and complete. However, we do not warrant that product descriptions or other content on the Website is absolutely accurate, complete, reliable, current, or error-free.
The Company reserves the right to correct any errors, inaccuracies, or omissions and to change or update product information at any time without prior notice. This includes, but is not limited to, corrections in pricing, product specifications, compatibility information for wheelbarrow components, weight capacities, material compositions, and availability status.
All dual wheel wheelbarrow parts and accessories featured on our Website are subject to availability. Product images are for illustrative purposes only and may not perfectly represent the actual product you receive. Actual product colors may vary slightly from those displayed on your screen due to monitor settings and photographic lighting conditions.
When purchasing replacement parts for True Temper Wheelbarrow® systems, customers are responsible for verifying compatibility with their specific wheelbarrow model. While we provide comprehensive compatibility charts and model references (similar to those found at retailers like Home Depot), we recommend consulting your wheelbarrow’s original documentation or contacting our customer service team for verification before completing your purchase.
4. User Accounts and Registration
Certain features of our Website may require you to create a user account. When registering for an account on truetemperwheelbarrow.com, you agree to provide accurate, current, and complete information about yourself as prompted by our registration forms. You are responsible for maintaining the confidentiality of your account credentials, including your username and password, and for all activities that occur under your account.
You agree to immediately notify us of any unauthorized use of your account or any other breach of security. The Company will not be liable for any loss or damage arising from your failure to comply with these security obligations. You may not use another user’s account without permission, and you may not transfer your account to another person or entity.
Users must be at least 18 years of age to create an account or make purchases through our Website. By creating an account, you represent and warrant that you meet this age requirement and have the legal capacity to enter into binding contracts.
The Company reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion, particularly in cases involving suspected fraudulent activity, violation of these Terms, abusive behavior toward our staff, or any conduct we deem harmful to our business operations or other users.
5. Pricing and Payment Terms
All prices displayed on truetemperwheelbarrow.com are in United States Dollars (USD) unless otherwise specified. Pricing for True Temper Wheelbarrow® parts and dual wheel wheelbarrow systems is subject to change without notice. While we make every effort to ensure pricing accuracy, errors may occasionally occur. In the event that a product is listed at an incorrect price due to typographical error, pricing information error, or other mistake, the Company reserves the right to refuse or cancel any orders placed for products listed at the incorrect price.
If an order has already been charged to your payment method and is subsequently canceled due to pricing error, we will issue a full refund to your original payment method within the timeframe specified in our Refund Policy.
Payment must be received in full before any order is processed for shipment. We accept various payment methods, which may include major credit cards (Visa, Mastercard, American Express, Discover), debit cards, PayPal, and other third-party payment processors as indicated at checkout. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge your payment method for the total amount of your purchase, including applicable taxes, shipping fees, and handling charges.
Additional charges may apply for expedited shipping, oversized items such as complete dual wheel wheelbarrow assemblies, international orders, or special handling requirements. All applicable charges will be clearly displayed before you finalize your purchase.
6. Shipping and Delivery
The Company will make reasonable efforts to ship orders in a timely manner. Estimated delivery times provided during checkout are approximations only and are not guaranteed. We are not responsible for delays caused by shipping carriers, weather conditions, natural disasters, customs clearance processes, or other circumstances beyond our control.
Title and risk of loss for all products pass to you upon delivery to the shipping carrier. While we partner with reliable shipping providers, we cannot guarantee that shipments will arrive on their estimated delivery dates. For dual wheel wheelbarrow systems and larger components, special shipping arrangements may apply due to size and weight considerations.
Customers are responsible for providing accurate and complete shipping addresses. The Company is not liable for orders delivered to incorrect addresses provided by the customer. Address changes or delivery rerouting requests must be submitted promptly after order placement and may incur additional fees charged by the shipping carrier.
Upon delivery, customers should inspect their True Temper Wheelbarrow® parts and accessories for any visible damage to the packaging. If damage is apparent, customers should note this on the delivery receipt and contact our customer service team within 48 hours to report the issue. Claims for damaged or lost shipments must be filed within the timeframe specified by the shipping carrier.
7. Returns and Refunds Policy
We want you to be completely satisfied with your True Temper Wheelbarrow® parts and dual wheel wheelbarrow purchases. If you are not satisfied with your purchase, you may be eligible to return it in accordance with our returns policy. Returns must be initiated within 30 days of the delivery date and are subject to approval by our customer service team.
To be eligible for a return, products must be unused, in their original condition, and in their original packaging with all included documentation, accessories, and components. Certain products may not be eligible for return, including custom-ordered items, clearance or final sale merchandise, opened lubricants or chemicals, and items that have been installed, modified, or used.
To initiate a return, please contact our customer service team at the email address or phone number provided on our Website. You will receive a Return Merchandise Authorization (RMA) number and instructions for returning your product. Returns shipped without a valid RMA number may be refused or subject to a restocking fee.
Upon receipt of your returned product, our team will inspect it to ensure it meets our return eligibility criteria. If approved, we will process your refund to your original payment method within 10-14 business days. Please note that original shipping charges are non-refundable, and customers are responsible for return shipping costs unless the return is due to our error or a defective product.
Refunds will be issued for the purchase price of the returned product, excluding any shipping, handling, or other fees. If you received free shipping on your original order due to a promotional offer or minimum purchase threshold, the actual shipping costs may be deducted from your refund if you are not returning your entire order.
8. Product Warranties and Disclaimers
True Temper Wheelbarrow® products may be covered by manufacturer warranties as specified in the product documentation included with your purchase. Warranty terms, duration, and coverage vary by product and are determined solely by the manufacturer. The Company serves as a retailer and distributor of these products and is not the manufacturer or warrantor unless explicitly stated otherwise.
For warranty claims, customers should review the warranty documentation included with their product and contact the manufacturer directly using the provided contact information. We will assist customers in facilitating warranty claims when possible, but ultimate responsibility for warranty service lies with the product manufacturer.
THE WEBSITE AND ALL CONTENT, PRODUCTS, AND SERVICES PROVIDED THROUGH THE WEBSITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. To the fullest extent permitted by applicable law, the Company disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
The Company does not warrant that the Website will operate uninterrupted or error-free, that defects will be corrected, or that the Website or the servers that make it available are free of viruses or other harmful components. We do not warrant or make any representations regarding the use or results of the use of any content, products, or services provided through the Website in terms of their correctness, accuracy, reliability, or otherwise.
Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain liabilities, so some of the above limitations may not apply to you. In such cases, our liability will be limited to the maximum extent permitted by applicable law.
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:
(A) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE WEBSITE OR ANY CONTENT, PRODUCTS, OR SERVICES OBTAINED THROUGH THE WEBSITE;
(B) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON OR RELATED TO THE WEBSITE;
(C) ANY CONTENT OBTAINED FROM THE WEBSITE;
(D) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT;
(E) DEFECTS IN OR FAILURE OF TRUE TEMPER WHEELBARROW® PARTS, DUAL WHEEL WHEELBARROW SYSTEMS, OR ANY OTHER PRODUCTS PURCHASED THROUGH THE WEBSITE;
WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT THE COMPANY HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.
THE COMPANY’S TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE WEBSITE SHALL NOT EXCEED THE AMOUNT YOU PAID TO THE COMPANY FOR PRODUCTS OR SERVICES DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED DOLLARS ($100.00), WHICHEVER IS GREATER.
These limitations of liability shall apply even if any remedy fails of its essential purpose. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you.
10. Indemnification
You agree to defend, indemnify, and hold harmless the Company, its parent companies, subsidiaries, affiliates, officers, directors, employees, agents, licensors, suppliers, and service providers from and against any and all claims, damages, obligations, losses, liabilities, costs, debts, and expenses (including but not limited to attorney’s fees) arising from:
(A) Your use of and access to the Website;
(B) Your violation of any term of these Terms;
(C) Your violation of any third-party right, including without limitation any copyright, trademark, trade secret, privacy right, or other intellectual property or proprietary right;
(D) Any claim that content you submitted or transmitted through the Website caused damage to a third party;
(E) Your use or misuse of True Temper Wheelbarrow® parts, dual wheel wheelbarrow systems, or any other products purchased through the Website;
(F) Any fraudulent, unlawful, or prohibited activities conducted by you in connection with the Website.
This indemnification obligation will survive termination of these Terms and your use of the Website. The Company reserves the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which event you will cooperate with the Company in asserting any available defenses.
11. Intellectual Property Rights
The Website and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, audio, design, selection and arrangement, product catalogs, technical specifications for dual wheel wheelbarrow components, and the True Temper Wheelbarrow® brand materials) are owned by the Company, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Website for personal, non-commercial purposes in accordance with these Terms. This license does not include any right to:
(A) Resale or commercial use of the Website or its contents;
(B) Collection and use of any product listings, descriptions, or prices;
(C) Making derivative use of the Website or its contents;
(D) Downloading or copying of account information for the benefit of another merchant;
(E) Use of data mining, robots, or similar data gathering and extraction tools;
(F) Any use of the Website or its contents other than for their intended purposes.
True Temper Wheelbarrow® and associated logos, product names, and service marks displayed on the Website are trademarks or registered trademarks of their respective owners. You may not use these marks without the prior written permission of the trademark owner. All other trademarks, product names, and logos appearing on the Website are the property of their respective owners.
You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Website, except as incidental to normal web browsing, without our prior written consent.
12. User-Generated Content and Reviews
Our Website may permit you to submit reviews, comments, questions, ratings, and other content (collectively, “User Content”) regarding True Temper Wheelbarrow® products, dual wheel wheelbarrow systems, and related accessories. By submitting User Content to the Website, you grant the Company a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content throughout the world in any media.
You represent and warrant that you own or control all rights in and to your User Content and that your User Content does not violate these Terms, any applicable laws, or the rights of any third party. You agree not to submit User Content that:
(A) Is false, inaccurate, misleading, defamatory, libelous, or fraudulent;
(B) Infringes any third party’s intellectual property rights, privacy rights, publicity rights, or other proprietary rights;
(C) Contains software viruses or any other malicious code designed to interrupt, destroy, or limit the functionality of any computer software or hardware;
(D) Promotes illegal activities, discrimination, harassment, or violence against individuals or groups;
(E) Contains obscene, pornographic, or sexually explicit material;
(F) Impersonates any person or entity or misrepresents your affiliation with any person or entity.
The Company reserves the right, but has no obligation, to monitor, edit, or remove any User Content at our sole discretion for any reason, including if we believe it violates these Terms or is otherwise objectionable. We do not endorse any User Content or any opinion, recommendation, or advice expressed therein. User Content does not reflect the views of the Company.
13. Third-Party Links and Services
The Website may contain links to third-party websites, services, or resources, including but not limited to retailers such as Home Depot where True Temper Wheelbarrow® products may also be available. These links are provided for your convenience only and do not signify our endorsement of such third-party websites or the information, products, or services contained therein.
The Company has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with your use of or reliance on any such content, goods, or services available on or through any third-party websites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit. Your interactions with third-party websites and services are solely between you and the third party, and you agree that the Company is not responsible for any loss or damage incurred as a result of such interactions.
14. Privacy and Data Protection
Your privacy is important to us. Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Website, you consent to the collection and use of your information as described in our Privacy Policy.
We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security of your information.
You are responsible for maintaining the confidentiality of your account credentials and for restricting access to your computer or device. You agree to accept responsibility for all activities that occur under your account or password.
If you have questions or concerns about our privacy practices or how we handle your personal information, please contact us using the contact information provided on our Website.
15. Governing Law and Dispute Resolution
These Terms and your use of the Website shall be governed by and construed in accordance with the laws of the United States and the state in which the Company is principally located, without regard to its conflict of law provisions. Any legal action or proceeding arising out of or relating to these Terms or the Website shall be brought exclusively in the federal or state courts located in the Company’s jurisdiction, and you hereby consent to personal jurisdiction and venue in such courts.
Before filing any formal legal action, you agree to first contact us and attempt to resolve any disputes informally. Most concerns can be resolved quickly and amicably by contacting our customer service team. We will make reasonable efforts to resolve disputes in good faith.
For any disputes that cannot be resolved informally, you agree that such disputes shall be resolved through binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association (AAA), except as modified by these Terms. The arbitration shall be conducted by a single arbitrator and shall take place in the Company’s jurisdiction unless otherwise agreed by the parties.
YOU UNDERSTAND AND AGREE THAT BY ACCEPTING THESE TERMS, YOU AND THE COMPANY ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION. This arbitration provision shall survive termination of these Terms and your relationship with the Company.
Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party’s intellectual property rights or proprietary information.
16. Entire Agreement and Severability
These Terms, together with our Privacy Policy and any other legal notices or policies published by us on the Website, constitute the entire agreement between you and the Company concerning your use of the Website and supersede all prior agreements, understandings, or communications, whether written or oral, regarding the subject matter herein.
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving the original intent of the parties. If such modification is not possible, the invalid provision shall be severed from these Terms, and the remaining provisions shall continue in full force and effect.
The Company’s failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. No waiver by the Company of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default.
17. Contact Information
If you have any questions, concerns, or complaints regarding these Terms & Conditions, or if you need assistance with your True Temper Wheelbarrow® parts or dual wheel wheelbarrow purchase, please contact our customer service team. We are committed to addressing your inquiries promptly and professionally.
Contact details and customer service hours can be found on our Website at truetemperwheelbarrow.com. We strive to respond to all customer inquiries within one to two business days during normal business hours.
For warranty claims, product compatibility questions, or technical support regarding dual wheel wheelbarrow systems and replacement components, our knowledgeable team is here to assist you. We may request additional information such as your wheelbarrow model number, purchase date, and photographs of the parts in question to better serve your needs.
18. Acknowledgment and Consent
BY USING THE WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS & CONDITIONS IN THEIR ENTIRETY, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM. You further acknowledge that these Terms constitute a binding legal agreement between you and the Company.
You confirm that you are of legal age to enter into this agreement and that you have the authority to bind yourself or any organization you represent to these Terms. You agree that your use of the Website signifies your acceptance of these Terms as they may be amended from time to time.
If you are accessing or using the Website on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms, and your acceptance of these Terms will be treated as acceptance by that entity.
Thank you for choosing True Temper Wheelbarrow® Parts, Dual Wheel Wheelbarrow at truetemperwheelbarrow.com. We appreciate your business and look forward to serving your wheelbarrow parts and accessories needs with quality products and exceptional customer service.
